Your Data. Our Responsibility.
We handle your account details, payment information and gameplay history with the same care we put into every lobby feature. This policy shows exactly how we protect what...
Privacy Policy Overview
luwakpoker collects and processes personal data to deliver your account, process payments through DANA, OVO, GoPay and QRIS, and improve your lobby experience. We store your information securely and share it only with payment partners and service providers where local law permits. Your data stays with us unless you request deletion. We comply with data protection standards in supported regions and never
sell your details to third parties.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Why Your Privacy Matters Here
Encrypted Payments
Every DANA, OVO, GoPay and QRIS transaction uses bank-grade encryption. Your payment details never touch our servers unencrypted.
No Third-Party Sales
We don't sell your email, phone number or gameplay data to advertisers or brokers. Your information stays between you and luwakpoker.
Regular Audits
Our security team audits data handling quarterly. We test for vulnerabilities and update protections as threats evolve.
Clear Retention Rules
We keep your account data while you're active. After closure, we retain records only as long as local law requires.
Transparent Logging
Login attempts, payment history and account changes are logged and visible to you. You see what we see about your account.
Indonesia-Focused Compliance
Our policy reflects data protection standards for Indonesia and supported regions. We adapt as regulations change.
How Our Policy Stands
What We Protect
Account Credentials
Your username, password and two-factor authentication codes are hashed and never logged in plain text. Only you can access your account.
Gameplay Records
Your bet history, winnings and slot session data are stored securely. You can download your full history from account settings.
Contact Information
Your email and phone number are used only for account recovery and policy updates. We never share them with marketing partners.
Device & Location
We log your device type and approximate location for security alerts. You'll see login notifications if we detect unusual access.
Payment Methods
DANA, OVO, GoPay and QRIS links are stored as secure tokens. Your actual account numbers stay with your payment provider.
Support Communications
Chat logs and email threads with our team are encrypted and kept for 12 months. You can request deletion of specific conversations.